Privacy Policy

Introduction

At vb77, we are committed to protecting the privacy and personal information of every player who uses our platform. This Privacy Policy explains what data we collect, why we collect it, how it is used, and the rights you hold as a user. By accessing or using the vb77 website and its associated services, you acknowledge that you have read and understood this policy in its entirety.

This policy applies to all users of vb77 across Bangladesh, including players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We treat every user's privacy with the same high standard regardless of location. For players aged 21 and above, vb77 provides a safe and reliable gaming environment where your data security is as important as your gameplay experience.

1. Information We Collect

When you register and use vb77, we collect certain categories of personal information that are necessary to provide you with a seamless and secure gambling experience. The types of information we collect include, but are not limited to:

• Full name, date of birth, and national ID or passport details for identity verification.
• Email address, mobile number, and residential address for account and communication purposes.
• Financial information, including bKash, Nagad, Rocket, Upay, or bank account details used for deposits and withdrawals.
• Device information, IP address, browser type, and operating system for security and fraud prevention.
• Gameplay data, transaction history, betting activity, and session logs for service improvement and responsible gaming compliance.

2. How We Use Your Information

The information we collect from vb77 users is used strictly to operate, maintain, and improve our platform and to comply with applicable legal and regulatory obligations. We do not use your data for any purpose beyond what is described in this Privacy Policy.

Account Management

Your registration details are used to create and manage your vb77 account, verify your identity, process deposits and withdrawals, and ensure your account remains secure at all times. This includes verifying that you are at least 21 years of age as required for all players on our platform.

Customer Support

When you contact our support team, we may use your account information and communication history to resolve your queries efficiently. All support communications are logged securely and retained only as long as necessary to assist you or to meet our internal compliance requirements.

Marketing and Promotions

With your consent, we may use your email address or mobile number to send you promotional offers, bonus notifications, and updates about new games or features on vb77. You may opt out of marketing communications at any time by contacting our support team at [email protected]. Withdrawing consent does not affect the lawfulness of any processing we carried out prior to your withdrawal.

3. Sharing of Your Information

vb77 does not sell, rent, or trade your personal information to any third party. However, in certain limited and clearly defined circumstances, we may share your data with trusted partners solely to facilitate the operation of our platform:

• Payment processors and financial service providers (such as bKash, Nagad, Rocket, Visa, Mastercard) to facilitate secure deposits and withdrawals.
• Identity verification and KYC service providers to confirm the identity and age of players as required by our responsible gaming obligations.
• Technology and platform service providers who help operate, maintain, and secure the vb77 infrastructure under strict confidentiality agreements.
• Regulatory or law enforcement authorities when legally compelled to disclose information in response to a lawful request or court order.

Any third party receiving your data is bound by strict confidentiality obligations and is permitted to use your information only for the specific purpose for which it was shared. We actively monitor our partner relationships to ensure ongoing compliance with this standard.

4. Data Retention

vb77 retains your personal information for as long as your account remains active or as necessary to provide you with our services. If you choose to close your account, we will retain certain data for a period required by applicable legal, regulatory, and anti-money laundering (AML) obligations — typically a minimum of five years from the date of account closure.

Once the applicable retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be used to identify you. Anonymised and aggregated data may be retained indefinitely for statistical and analytical purposes without reference to any individual user.

5. Cookies and Tracking Technologies

vb77 uses cookies and similar tracking technologies to enhance your experience on our platform, ensure technical functionality, and gather aggregated analytics that help us improve our service. Cookies are small data files placed on your device when you visit our site. We use the following types of cookies:

• Essential cookies: required for the platform to function correctly, including session management and login authentication.
• Performance cookies: collect anonymous usage data to help us understand how players interact with vb77 and identify areas for improvement.
• Functional cookies: remember your preferences, language settings, and other personalisation options to provide a more tailored experience.
• Targeting cookies: used with your consent to deliver relevant promotional content and offers based on your browsing activity on vb77.

6. Security of Your Data

vb77 implements robust technical and organisational security measures to protect your personal information against unauthorised access, accidental loss, alteration, or disclosure. All data transmitted between your device and our servers is protected using industry-standard SSL (Secure Socket Layer) encryption. Sensitive financial data, including payment method details, is handled in compliance with applicable security standards.

While we take every reasonable precaution to safeguard your data, no method of electronic transmission or storage is entirely infallible. In the unlikely event of a data breach affecting your rights or freedoms, vb77 will notify you and any relevant authorities within the timeframe required by applicable law. We encourage all players to use a strong, unique password for their vb77 account and to contact support immediately if they suspect any unauthorised access.

7. Your Rights as a User

As a user of vb77, you hold a number of important rights in relation to the personal data we hold about you. These rights are available to all players regardless of where they are located in Bangladesh, and we are committed to honouring each of them promptly and transparently:

• Right to access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if any data we hold about you is inaccurate or incomplete, you have the right to request a correction.
• Right to erasure: you may request the deletion of your personal data, subject to legal and regulatory retention obligations.
• Right to object: you may object to the processing of your data for direct marketing purposes at any time, with immediate effect.

8. Children and Underage Players

vb77 strictly prohibits the use of its platform by anyone under the age of 21. Our services are intended solely for adults aged 21 and above. We do not knowingly collect personal information from individuals below this age threshold. If we become aware that a user is under 21, their account will be suspended immediately and any personal data collected will be securely deleted without delay.

If you are a parent or guardian and believe that your child may have registered on vb77, please contact us immediately at [email protected]. We will investigate the matter and take appropriate action, including account closure and data deletion, as swiftly as possible.

9. Changes to This Privacy Policy

vb77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our services, legal obligations, or best practices. When material changes are made, we will update the 'Last updated' date at the top of this page and, where appropriate, notify you by email or through a prominent notice on the platform. Your continued use of vb77 after such changes constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically to stay informed of how we are protecting your information.

10. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way vb77 handles your personal information, please reach out to our support team. You can contact us by email at [email protected]. Our team is available to assist you and will respond to all privacy-related enquiries as promptly as possible. We are committed to resolving any concerns you may have in a fair and transparent manner.